Privacy policy

At HeatHug™, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • IP address

  • Browser type

  • Cookies

  • Time zone

  • Pages you view

When you make a purchase, we collect:

  • Name

  • Billing & shipping address

  • Payment information

  • Email address

  • Phone number

2. How We Use Your Information

We use your information for:

  • Processing and fulfilling your orders

  • Communicating with you

  • Preventing fraud

  • Improving website performance

  • Sending order updates, shipping notifications, and customer support messages

3. Sharing Your Information

We may share your information with:

  • Shopify (to process your order)

  • Payment processors

  • Shipping carriers

  • Fraud prevention tools

We do not sell or rent your personal information to third parties.

4. Cookies

We use cookies to:

  • Improve your browsing experience

  • Enable cart and checkout functionality

  • Track site performance

You can disable cookies in your browser settings.

5. Data Retention

We keep order information for our business records unless you ask us to delete it.

6. Your Rights

Depending on your location, you may request:

  • Access to your personal data

  • Correction or deletion of your data

  • To stop receiving marketing emails

  • Export of your data

To request changes, email us at support@heathug.com.

7. Changes to This Policy

We may update this privacy policy to reflect operational, legal, or regulatory changes.

If you have questions about our Privacy Policy, contact us at:
📧 support@heathug.site